Everything about ordering, payment, delivery and cancellations. If your question isn't answered here, message us on the contact method you gave at checkout, or email [email protected], and we'll get back to you.
Add what you need to your cart and check out with your email, a contact handle (Telegram, Discord or WhatsApp) and your shipping address. You'll get an order code on screen and by email straight away — it looks like RT-ABC123. Keep it: it's how you track and manage the order.
Check your spam or junk folder first — that's where it is nearly every time. When you find it, open it and mark it Not spam, and add the sender to your contacts.
It's worth doing straight away, because that first email is the least important one we send you. Your payment confirmation, your shipping notice and your tracking number all come from the same address, and if the first one was filtered the rest will be too.
You're never locked out either way: your order code works on the order status page whether or not the email reached you. If you've checked spam and it's genuinely not there, get in touch on the handle you gave at checkout and we'll sort it.
No. You can check out as a guest and track everything with your order code. An account just saves your shipping details for next time.
No minimum. Several products have volume pricing, and the v1 pens mix and match across colours — buy any four and they all drop to the four-plus price, even in different colours.
Both traditional and crypto. We accept PayPal, Venmo and Cash App, as well as Bitcoin, USDC, USDT and PYUSD. Every option available to you is shown on your order page once you’ve checked out, along with the exact amount and where to send it.
It depends how you paid. For crypto, paste your transaction hash on your order page and it is verified automatically on-chain. For PayPal, Venmo or Cash App, upload a screenshot of the payment on that same page and we will confirm it manually.
Crypto quotes are pegged to the live rate and only hold for a short window. Re-select the coin on your order page to refresh the amount before sending — sending against a stale quote can leave the order short.
$8 within the USA and $25 international, sent via UPS. USPS is available instead for +$1. Shipping is charged once per order, not per item, so adding more to an order doesn't increase it.
Shipping insurance is optional at $1 per $100 of declared value. Tick it at checkout and it covers the whole order by default.
Orders are typically packed and dispatched within 1–3 business days once payment is confirmed. Your order page shows exactly where it is: Received → Paid → Packed → Shipped.
Most of it, yes. A few items are USA only — they're marked with a badge on the product card and in your cart, so you'll know before checkout rather than after. If one is in your cart and you select international shipping, checkout will tell you which item to remove.
There can be. International orders cost more up front: shipping outside the USA is $25, compared with $8 within the USA. And $25 doesn’t always cover the full cost of shipping — depending on the destination, sending an international order can cost more than that.
That is separate from, and on top of, anything charged when the package enters your country: customs may add import duties, taxes (such as VAT or GST) and customs or brokerage fees. Those charges are set by your country, not by us. They are not included in your order total, they are usually collected by the carrier or by customs before the package is handed over, and they are the buyer’s responsibility. Customs can also hold a package for inspection, which can add time to delivery. If you’re not sure what your country charges, check with your local customs office before you order.
Enter your order code on the order status page. Once it ships, the tracking number appears there and is emailed to you, linked straight through to the carrier.
If it hasn't been paid yet, you can cancel it yourself from your order status page and it's done immediately. If you've already paid but it hasn't shipped, you can request a cancellation from the same page and we'll review it. Once an order has shipped it can't be cancelled — message us instead.
Message us on your contact method with your order code and a photo, and we'll sort it out — replacement or refund. Do this as soon as you notice.
80u and 60u refer to the pen’s maximum dose per injection. It doesn’t affect which cartridges fit — every pen we sell accepts universal 3mL cartridges.
Yes — all of them take universal 3mL cartridges. The one exception to watch is the NovoPen range: those need an adapter, and in some cases the cartridge holder needs modifying too. The adapter is sold separately and the requirement is noted on the NovoPen listing.
Usually. Stock counts on the site are live, so an item showing as available really is. Message us if you want to know when something specific is due back.
Still stuck? Message us on the contact method you used at checkout, or email [email protected] — include your order code.